Shipping policy

Shipping Policy – Zerace

Effective Date: 20 Feb 2026

At Zerace, we aim to deliver your order safely, quickly, and with care. This shipping policy explains how we process, ship, and deliver your orders so you know exactly what to expect.

Order Processing Time

Orders are usually processed within 1–3 business days after confirmation.
Processing includes order verification, packing, and dispatch preparation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During peak periods, product launches, or sales, processing may take slightly longer. We appreciate your patience during such times.

Shipping Time

Delivery timelines depend on your location:

  • Within Tamil Nadu: Typically 2–4 business days after dispatch

  • Within India: Usually 3–7 business days after dispatch

Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be calculated and shown at checkout before payment.

Sometimes we may offer free shipping promotions. These will be clearly mentioned on the website when available.

Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (depending on the details provided).

Tracking updates may take up to 24 hours to reflect after dispatch.

Incorrect Address or Delivery Issues

Please make sure your shipping address and contact number are accurate while placing the order.

Zerace is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Customer unavailability at delivery time

  • Refusal to accept the package

Additional shipping costs for re-delivery may apply in such cases.

Damaged Package During Transit

If your package arrives visibly damaged:

  • Do not accept the package if possible

  • Take clear photos immediately

  • Contact us within 48 hours of delivery

We will review the situation and assist with a replacement or solution.

International Shipping

Currently, Zerace ships only within India. International shipping may be introduced in the future.

Need Help?

If you have any shipping-related questions or concerns, contact us:

Zerace
Phone: +91 9363728275
Email: care@zerace.in
Address: 84th Street Sector 13 Ashok Nagar, No 37, Chennai, Tamil Nadu 600078, India